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At Polytype, we nurture and develop a service culture that goes far beyond the design and manufacture of machines. We’re with you every step of the way, from your first use, through your production phases, to decades after you’ve purchased your machine. Our aim is simple: to keep your machinery running smoothly, with minimum downtime.
Once your machine has been designed and manufactured, you’ll need specific knowledge and skills to exploit it in the best way. For that, we invite you to come and discover your new production tool and learn how to get the most out of it on our premises, with our team of experts. Take advantage of our pre-production training courses to help you get to grips with your infrastructure in the best possible conditions.
Prevention is better than cure. This philosophy is written into the DNA of our company and our after-sales service. We offer regular preventive maintenance visits to your production facilities. Together with our technical experts, you’ll be able to anticipate any potential complications, while at the same time discovering possible upgrades or areas for improvement to optimize the efficiency and output of your machines.
Reactivity is a key asset in the event of a problem. With Polytype, you benefit from an assistance and troubleshooting service available at all times (see specifics according to country and time zone). To this end, we have set up an online support system enabling you to interact with our technical experts, who will assist you live. If you need a spare part, we can deliver it within the same day. Our support philosophy is simple: keep your machines running smoothly, with minimum downtime.
At Polytype, we build machines that last. Some of our customers have been running their machines for 20, 25 or even 30 years. That’s a source of pride, and it means having the right spares on hand at all times. In our stocks, we make sure we can always produce and deliver current and older spares, so you can keep your solutions running, however old they may be.
Our business involves constant improvements in industrial technology. On request, to allow you to benefit from our latest advances, we regularly provide you with updated solutions and other developments. This allows you to stay at the forefront of your industry and one step ahead of your competitors.
